Privacy policy


Last updated: March 10, 2026

Llumetra operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Llumetra is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories depending on how you interact with the Services:

  • Contact details including your name, billing/shipping address, phone number, and email address.

  • Financial information including credit/debit card numbers, payment details, and transaction history.

  • Account information including your username, password, security questions, and preferences.

  • Transaction information including items you view, add to your cart, purchase, or return.

  • Communications with us including customer support inquiries.

  • Device information including details about your device, browser, IP address, and network connection.

  • Usage information including how and when you navigate the Services.

Personal Information Sources

We collect personal information from:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically through cookies and similar technologies when you visit our website.

  • From our service providers who help us run our store and process data on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

We use your information for the following purposes:

  • Provide and Improve the Services: To process payments, fulfill orders, manage your account, arrange shipping, process returns, and tailor your shopping experience.

  • Marketing and Advertising: To send promotional emails or texts, and to show you targeted online advertisements for our pet hair removers based on your activity.

  • Security and Fraud Prevention: To authenticate your account, ensure secure payments, and detect malicious activity.

  • Communicating with You: To provide customer support and respond to your inquiries.

  • Legal Reasons: To comply with applicable laws, respond to legal requests, or enforce our terms and policies.

How We Disclose Personal Information

We may share your information with:

  • Shopify and other vendors who perform services on our behalf (e.g., payment processing, shipping, data analytics).

  • Business and marketing partners to provide targeted advertising. You can opt-out of targeted advertising depending on your region.

  • Third parties when you explicitly direct us to (e.g., social media integrations).

  • Our corporate affiliates.

  • Legal authorities if required by law, during a business transaction like a merger, or to protect our rights and users.

Relationship with Shopify

Our store is hosted by Shopify. Information you submit is transmitted to and shared with Shopify to provide and improve the Services. Shopify may also use this data to improve its own platform across other merchants. You can learn more by reading the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party sites. We do not control these sites and are not responsible for their privacy practices or security. Please review their individual policies.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian and believe your child provided us with information, please contact us to request deletion.

Security and Retention

No security measure is 100% perfect. We recommend you do not send sensitive information through unsecure channels. We retain your information as long as necessary to maintain your account, fulfill orders, and comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access/Know: Request a copy of the personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Correct: Request that we fix inaccurate information.

  • Portability: Request we transfer your data to a third party.

  • Opt-out of Targeted Advertising: Opt-out of the "sale" or "sharing" of your data for advertising purposes. We also recognize the Global Privacy Control (GPC) signal.

Managing Communication Preferences: You may opt out of promotional emails at any time by clicking "unsubscribe" at the bottom of our emails.

We will not discriminate against you for exercising these rights. To submit a request, contact us using the details below.

Complaints

If you have concerns about how we process your data, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your home country. We use recognized transfer mechanisms (like Standard Contractual Clauses) to ensure your data is protected during international transfers.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. We will post the revised policy here and update the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: Support@llumetra.com

  • Address: 5064 North Lincoln Avenue, Chicago, IL, 60625, US